RETURNS & REFUNDS

What’s your return policy?

Our returns policy is straightforward, if you want to return something, for any reason at all,  just post it back to us within a month and as long as we receive it in exactly the same condition as you did, we’ll exchange or refund it no questions asked.

 

Where do I send it back to?

The Illustrated Mind, 6a Kensington Gardens, Brighton, East Sussex, BN1 4AL. UK.

(Make sure you include a filled out returns form so we know who it's come from)

 

Do I have to pay for postage if I want to exchange an item?

No! We can exchange your item for FREE but any subsequent exchanges will be charged, exchange postage will be via Standard Recorded First Class.

 

How long does it take to process my returns?

We try to process returns as quickly as possible and will contact you if there are any issues, if you have been waiting a little while, give us a little nudge at; hello@theillustratedmind.com